Communication Scenario

Responding respectfully when an assumption surfaces

Watch the exchange between the provider and their patient. When the conversation pauses, choose the response that best supports trust and keeps the focus on the patient.

Patient character reference, three-quarter view — Patient

Provider character reference, three-quarter view — Provider

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The provider realizes they have assumed the patient’s partner’s gender.

Choose the response that acknowledges the assumption without making the patient responsible for the provider’s discomfort.

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Video controls are available. The transcript is provided below the scenario controls.

Transcript

Responding respectfully when an assumption surfaces

Watch the setup scene

The provider realizes they have assumed the patient’s partner’s gender.